Nitrado Reviews
Based on 39 customer reviews and online research, nitrado.net has a consumer rating of 4.0 out of 5 stars, indicating that most customers are very satisfied with Nitrado.
5 Stars(25)
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4 Stars(4)
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3 Stars(2)
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2 Stars(1)
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1 Star(7)
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How would you rate Nitrado?
Top Reviews
My server did not last more than 3 days, after that it didn't let me or my friends join it keep on saying that we were not authorized to join the server. I even tried to join from the Nitrado website directly and it keep telling me that I was not authorized to join.
I am renting a server at nitrado to host an ark server.
We have done several changes and managed to make a boo boo.
Contacted customer support and Alejandro Chavez was assigned to help me. He provided excellent help to me. And our server is now back to full normal status. I'm very happy with this server host, and the support they provide. I also want to say this has been resolved so quickly, and that has been during Christmas holidays!
Customer Reviews (39)
Ark Server management is a pain. The Web interface doesnt take the config updates, even if you are in expert mode and happens more often if you upgrade your slots. Since Gen2 , there have been like 5 patches fixing critical issues that even make users get dced or crash, but nitrado applied only one because for them "its not a mayor release..." . So now my server is 4 versions behind and people cant even play.
Despite my low level of English, Antonio Molina was a great help. He showed patience and great efficiency in helping me and reassuring me. Thank you thank you thank you and thank you again to him! He's too strong !!
(using the chat window then the ticketing)
Terrible servers that can be Ddosed by a potato. But the most frustrating thing is that our customer support tickets are now been ignored when asking for help for the last 9 days.
Servers purchased from Nitrado are easily Ddosed. Currently I have 12 servers with Nitrado. All of which are Ddossed dail, shutting the servers down and rolling the ingame save point back. Now the save filed are corrupt as the servers keep getting attacked and what i was told on the phone before the support hung up was there is nothing that can be done.
We have spend 1000's of dollars on these servers to be told nothing can be done. Thank you for killing our cluster with your terrible customer service and Ddoss protection. We will NOT be purchasing anymore servers from Nitrado... EVER...
Iif I could give this review 0 stars I would. Avoid at all costs!
Its not worth the heart ache watching a cluster of 1800 people die and it been allowed by Nitrado. Its obvious Nitrado only care about making money.
SAD... VERY SAD!
#10932535: Server Ddos
#10938165: formal complaint
#10934754: Ddos attacks
Elias Harmon was very helpful and nice. Great Support :)
some one buyed something with my account
(schnelle, freundliche und fachkundige antworten )
Used Nitrado for years, the support is excellent and my friends and I have played on their server for several thousands of hours. Do recommend. :)
High-five to Bruno Alcazar for the friendly and responsive support.
I was assisted by Yere Fernandez, who resolved my problem quickly. 5/5 stars
Bruno Alcazar was very fast, understanding and precise. The requested actions where fullfilled within minutes.
This was a great experience. Ivonne Angeles was more than helpful and it made it completely seamless resolution. Well done from your support team.
I really like the support team here. Excellent service, solve all problems for me. Love you, support team, love you nitrado.
Nitrado Questions & Answers
Posted on 12/12/2020
In my experience, the support chat has a wait time of less than five minutes. From clicking the chat button to being back on my Ark server was less than 20 minutes total.
Posted on 10/25/2020
At first, it is easy, but then they ignore you and request you to contact them in ways that they do not respond. There is no answer for the phone, and support tickets will go more than a week without any response, or longer.
Posted on 10/26/2020
They are the official host of the game server of the game I was playing, and my bandwidth is tied up for me to personally run a server.
Posted on 07/25/2020
Well its the only server provider for console games that i know of its a live hate relationship
Posted on 12/13/2020
Nitrado is 100% a legitimate business. They provide premium servers at a premium price. You get what you pay for.
Posted on 07/25/2020
Well i mean the thousands and thousands of servers they provide kinda holds its own on this question. The situation isint perfect but they do there best
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